At Srsaa, your satisfaction is our priority. We are committed to providing you with the highest quality haircare and skincare products. Due to the nature of our products, all sales are final. Please review our policy below:
1. Returns
Due to hygiene and safety concerns, we do not accept returns on any of our products. Cosmetics, including haircare and skincare items, cannot be resold once opened or used. Therefore, all sales are final.
2. Refunds
We do not offer refunds for any products unless they are defective or damaged upon arrival. If you receive a defective or damaged product, please follow the instructions under the “Defective or Damaged Items” section below.
3. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. You can reach out to our customer service team at info@srsaa.com. Please include the following information:
- Order number
- A clear description of the issue
- Photographs of the defective or damaged item(s)
Our team will assess your claim, and if approved, we will provide a replacement product or issue a refund with in 7-10 working days. Please note that shipping fees are non-refundable.
4. Cancellations
Once an order has been placed, it cannot be canceled or modified. Please ensure all details are correct before confirming your order.
5. Shipping Issues
We are not responsible for delays or issues caused by the shipping carrier. However, if your package is lost or damaged during transit, please contact us, and we will assist you in resolving the issue.
6. Contact Us
If you have any questions or concerns regarding your order or our return and refund policy, please contact us at info@srsaa.com. We are here to help and ensure you have the best experience with Srsaa.
