Welcome to Srsaa, your go-to brand for premium haircare and skincare products. We’re committed to providing you with an exceptional shopping experience, and that includes getting your products to you as quickly and safely as possible. Below is our shipping policy, designed to answer any questions you might have.
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Please note that during peak seasons, processing times may be slightly extended.
2. Domestic Shipping
- Standard Shipping: We offer standard shipping within [Country]. Delivery times typically range between 3-7 business days.
- Express Shipping: For faster delivery, express shipping is available. Delivery is usually within 1-3 business days.
- Shipping rates are calculated at checkout based on your location and the weight of your order.
3. International Shipping
- Srsaa ships worldwide! International shipping rates and delivery times vary depending on the destination. You can view the shipping options available to your country at checkout.
- Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
4. Shipping Confirmation & Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website.
- Please allow 24-48 hours for the tracking information to update.
5. Shipping Delays
- While we strive to meet all delivery times, Srsaa is not responsible for delays caused by unforeseen circumstances such as severe weather, natural disasters, or issues with the shipping carrier.
- If you experience a delay, please contact our customer service team at [Customer Service Email], and we will do our best to assist you.
6. Damaged, Lost, or Stolen Packages
- If your package arrives damaged, please contact us immediately at [Customer Service Email] with your order number and photos of the damage.
- Srsaa is not responsible for lost or stolen packages. However, if you believe your package has been lost or stolen, please contact us, and we will work with the carrier to resolve the issue.
7. Returns & Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
8. Questions
- If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at info@srsaa.com. We’re here to help!
Thank you for choosing Srsaa for your haircare and skincare needs. We appreciate your business and look forward to serving you again!
